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Updated on November 9, 2026

Data deletion

How to request deletion of the data Kentor AI accessed through the Meta APIs (Facebook and Instagram).

1. Remove Kentor’s access

In Meta Business Manager:

  • Go to business.facebook.com → Settings.
  • Under Users → Partners, select “Kentor”.
  • Remove Kentor or remove the shared assets (ad accounts, Pages, Instagram accounts and datasets).

From that moment on, no new data is collected.

2. Request deletion of data already collected

Send an email to contato@kentor.com.br with the subject “Data deletion”, stating the company name and, if possible, the ad account IDs.

We confirm receipt within 2 business days and delete all associated data — metrics, campaign structure, creatives, proposals and decision history — within 30 days, sending confirmation by email. We keep only the records the law requires us to retain.

3. Questions

See our Privacy Policy or write to contato@kentor.com.br.