Solution · Operations and customer service
An operation with an owner, data and a routine.
Kentor OS maps how the operation really runs, and the agents take over restocking, follow-up and customer service with the customer's context. Connected processes, not isolated tasks.
- Sales
- Customer service
- Finance
- Operations
- Marketing
- People
Mirante order stalled for 2 days
Waiting for picking at the warehouse. The customer hasn't complained yet.
To Carlos, at Mirante · WhatsApp
Carlos, your order ships tomorrow morning. I'll let you know here as soon as it's on its way.
Example with a fictional company
What's missing is AI inside the process.
- Visibility
Today · The day only adds up in the head of whoever is in the operation
With AI: Visual management by store, shift or team
- Restocking
Today · Stock orders by loose messages
With AI: Restocking flow coming straight out of WhatsApp
- Customer service
Today · Every reply written from scratch
With AI: Customer context ready for whoever is serving them
Who does the work.
Each agent handles one routine in the tools you already use and asks for your approval when it matters.
Explore Kentor BotOperations agentTracks orders and inventory
Suggests restocking by store, warns about a stalled order before the customer complains and shows the day's operation on a dashboard.
Routines already in operation
- Visual management by store and shiftCase Pé de Sopa
- Inventory and restocking via WhatsAppCase Pé de Sopa
Support agentAnswers what repeats
Answers lead time, status and common questions on WhatsApp and hands the rest to whoever resolves it, with the conversation already summarized.
Routines already in operation
- Support triageKentor operation
A real system, running.
The same kind of operation, with AI installed as part of the process: connected, with an owner, data and a routine.
Restaurant · iFood operation
Pé de Sopa
Inventory, restocking and finance off WhatsApp and the spreadsheet.
View caseWhat solves it here.
The platform products that matter most in this area. If you prefer, Kentor implements them together with your team.
- Operation mappingKentor OSInterviews the team, designs the processes and prioritizes where AI gives back the most.
- Autonomous agentsKentor BotAutonomous agents that carry out tasks in the tools the company already uses.
- Corporate second brainKentor BrainThe company's knowledge organized and delivered as context to agents and people.
Fix the process, then automate.
We start by mapping the operation and prioritize by what gives back the most time.