Solution · Technology and SaaS
Your AI finally knows your product.
Kentor brings together what's in Jira, Notion, Slack and each customer's history and delivers that context to whoever handles the account and to any AI the team already uses, with permissions. Then it puts agents on support, onboarding and renewal. The team approves what matters.
Kentor Brain
Company assistant
via Kentor Brain
Pedro · Support
Has this customer already reported the export error?
Yes, twice this month. The product team opened the fix last week, and it goes into Friday's release.
Export error · JiraJira · owner: Product
Fix for the large report export error, expected in Friday's release.
Company assistant
via Kentor Brain
Pedro · Support
What discount does this customer have in their contract?
That information belongs to Finance and you don't have access. I can ask Juliana to answer.
Without × with Kentor
Where context gets lost.
1Repeated ticket
Support answers the same setup question every day
With Kentor: What has an answer in the base goes out on the spot; the rest arrives summarized
2"Ask the dev"
Engineering interrupted to explain how the feature works
With Kentor: The answer comes from what's already written in Jira, Notion and Slack
3The team's AI
Everyone pastes context into ChatGPT and prays
With Kentor: Claude or ChatGPT query Brain, with the asker's permission
4Onboarding
Each implementation depends on who picked up the account
With Kentor: The same intake checklist for every customer, with an owner and a deadline
5Renewal
The dissatisfied customer shows up in the cancellation notice
With Kentor: Account cooling off flagged early, with the history at hand
6Knowledge
The person left, the context left
With Kentor: What the company knows lives in Brain, linked to the source
The company's workflows
The workflows of a software company.
Support answers the same question from scratch, every day.
What already has an answer, answered on the spot.
The agent reads the ticket, looks up the answer in what the company has already written and responds. Bugs and exceptions go to the team with the summary, the steps and the affected customer.
- Reads the ticket and the customer's history
- Answers from the base, or passes it on with the summary
- Logs what was done
- Setup question solved on the spot
- Ticket reaches the team ready to act on
- Every answer with the source
The company's workflows
The workflows of a software company.
From ticket to renewal. Each tab is a routine with an owner, and all of them read the same context in Kentor Brain.
The pain
Support answers the same question from scratch, every day.
What already has an answer, answered on the spot.
The agent reads the ticket, looks up the answer in what the company has already written and responds. Bugs and exceptions go to the team with the summary, the steps and the affected customer.
What goes out
- Answer copied from an old doc
- "Ask the dev"
- Setup question solved on the spot
- Ticket reaches the team ready to act on
- Every answer with the source
How Kentor does it
- Reads the ticket and the customer's history
- Answers from the base, or passes it on with the summary
- Logs what was done
Support triage · running in Kentor operation
By role
What changes for each person at the company.
If you are
Founder or CEO
You stop being the company's "context." What you know about each customer and each decision lives in Brain, and anyone or any AI on the team consults it with permission.
How Kentor does it: Kentor Brain and Kentor OS
If you are
Head of CS or support
Fewer repeated tickets, implementation with the same start for every customer and the at-risk account flagged before renewal.
How Kentor does it: Kentor Bot
If you are
Head of product or engineering
The team stops being interrupted to explain how the feature works. What arrives from support already comes with the summary and the steps.
How Kentor does it: Kentor Brain and Kentor Bot
The company's agents
Agents that already know your product.
Each one reads the same context in Kentor Brain, works in your Slack, CRM and support, and asks for your OK before what matters.
Answers the question that already has an answer and hands over the rest with the summary, the steps and the affected customer.
How Kentor comes in
First understand. Then automate.
- 01
Understand
We map how the area really works, with AI interviews, and point out where AI pays back most.
Kentor OS - 02
Organize
We connect the systems and bring together what the company knows, with rules on who sees what.
Kentor Brain - 03
Automate
We put agents on the routines that weigh most. They act in the team's tools and ask for approval when it matters.
Kentor Bot - 04
Track
We stay on until the routine sticks: adjustments, training by area and tracking of what changed.
Implementation and Training
How Kentor comes in
First understand. Then automate.
The same path in any area: AI knows the business before acting, and people approve what matters.
- 01
Understand
We map how the area really works, with AI interviews, and point out where AI pays back most.
Kentor OS - 02
Organize
We connect the systems and bring together what the company knows, with rules on who sees what.
Kentor Brain - 03
Automate
We put agents on the routines that weigh most. They act in the team's tools and ask for approval when it matters.
Kentor Bot - 04
Track
We stay on until the routine sticks: adjustments, training by area and tracking of what changed.
Implementation and Training
Connections
Inside the tools the team already uses.
Kentor works with what you already have, with the permissions you grant.
- Jira
- Notion
- Slack
- Intercom
- Zendesk
- HubSpot
- Salesforce
- Stripe
- Google Drive
- Microsoft Teams
- Claude
- ChatGPT
- Gmail
- Google Calendar
- Google Sheets
- Outlook
- Pipedrive
- Omie
- Excel
- Google Docs
- Google Meet
- Zoom
- ClickUp
- Trello
- Asana
- Monday
- OneDrive
- SharePoint
- Dropbox
- Canva
- Figma
- Google Ads
- Google Analytics
- Mailchimp
- Calendly
- Typeform
- Airtable
- QuickBooks
- Fathom
- Fireflies
- Granola
- tl;dv
Other industries
The same Kentor, in your business.
- Agencies and marketingReports, accounts and pieces without the lost Friday
- Retail and food serviceStore, inventory and cash outside the WhatsApp group
- Professional servicesAccounting, law and consulting: hours back to the technical work
- Distribution and manufacturingPortfolio, quotes and orders with an owner
Frequently asked questions.
We already use ChatGPT or Claude. Why Brain?
Because AI alone doesn't know how your product works, who the customer is or what they can see. Brain connects the systems and delivers that context to the AI you already use, with the asker's permission. And you can switch models without losing anything.
Do my code and customer data get used to train models?
Each connection is enabled by team, and only whoever already saw it in the source system sees it in Brain. Data handling follows LGPD.
Do I need to switch help desks?
No. The agent works in the Zendesk, Intercom or WhatsApp you already use.
Does the agent answer bugs for the customer?
It answers what has a written answer. Bugs, exceptions and any promise of a deadline go to the team, with the summary ready, and nothing goes out without someone's OK when you set it up that way.
Where does it start?
With Kentor OS we map how support and CS really work, connect the sources to Brain and put the first agent on the ticket that repeats most. We give you the timeline in the first conversation.
Give your AI your company's context.
We connect your sources and show where agents give the most time back to support and CS.